Had to share a positive note about my visit to the Breeze counter at CMH. I forgot to add a checked bag when I booked, and the online portal was giving me issues. The woman at the desk was super friendly and efficient—got it all sorted in minutes. She even double-checked that my boarding pass matched the updates. You could tell she was experienced and genuinely cared. I’ve dealt with big-name airlines that don’t offer this level of help. Breeze may be a small airline now, but the Columbus office is proof that small doesn’t mean lesser service.