To meet the needs of its passengers, keeps a strong customer service infrastructure in Nairobi. The city office, which is situated at Merchant Square, 100 Riverside Drive, is open Monday through Friday from 8:30 am to 5:00 pm and offers services like baggage inquiries, flight rescheduling, and ticket purchase. In order to guarantee that passengers receive help during their trip, the airport office at Jomo Kenyatta International Airport's Terminal 1C also provides assistance on flying days from 2:00 pm to midnight.