GDPR, DPO, Incident, Change, Problem Manager, People Manager in one....the swiss army knife of Process owner and manager.
I have an open and positive "Can Do" attitude. I get things done in a professional manner in no time. Procedures are necessary, but the must not stand in the way of change, if they do, I will change them!
Change and Disruption is here to stay. I believe that I can Disrupt Service Management.
I have 18 years’ experience of using and running Incident, Problem and Change Management Processes. I run thing from a practical perspective, not by the book (The ITIL one).
People over Processes, and processes over Tools. (All though I am a #ServiceNow fan boy)
Over the years in Saxo I have picked up a number of skills and experiences such as:
Management and Management from a Distance: Both small and big teams and across boarders (India mostly) Cross collaboration with the whole organization, including Risk Management and Internal Audit..:-P
People Management: Doing performance Feed Back in a performance culture. KPI and target setting for both individuals and teams. Building and Running 24/7 teams both in Denmark and in India.
Support Management: Building World Class support functions, to support follow the sun trading in the financial markets.
Process Management: Developed a way to be a multi process manager, in a non-siloed way.
Humor Management: Without humor life is boring. Humor, smiles, laughter is a key to my management style.
Embrace Risk: The element of risk is always there in an IT Operations department. However, being open and honest about it, and not letting processes dictate how risk should be handled is in my belief the right way. The human is much more clever than the process.
And
Failure is an opportunity to learn. We all make mistakes once, but analyzing and being transparent about enables the team to learn from it, and not do the same mistake over again. In addition, maybe even use mistakes and errors to adjust processes.