Blot til information.
Svar fra VIES i dag:
Thank you for contacting us the VIES/Web team.
Taking this opportunity, we would like to inform you about some basic elements of the VIES-on-the-Web service.
The VIES-on-the-web service that you use to submit requests, consists of a central component and 28 national components (one for each Member State).
When you make a validation request, the central component of the service, forwards it in real-time to the national VIES of the relevant tax administration.
Since the Web application (indeed the whole VIES system) operates on the basis of real-time exchanges all components of the VIES (the central and 28 national) must be available in order to execute a validation.
The Commission is responsible for the central component of the service and the Member States for the national components of the VIES.
When you face an unavailability of the service, this may be due to issues of one of the VIES components.
Each national VAT administration maintains its own database and is legally responsible to keep its national system updated and available.
The Commission is closely monitoring the performance of the national systems and is acting with national administrations, in order to ensure the highest availability of the web service.
These efforts had as a result an average availability of the system’s central component that reached almost 100% during 2017.
Despite our efforts, there might be times when certain national services are unavailable or the response time is slow.
As may already know, unavailability of the national system does not last for very long.
In your case, DK’s national component is facing unavailability issues.
For your information we are aware of the issue. The appropriate department of the DK’s National Tax Administration is working towards a resolution the soonest possible.
Please also consider that there are scheduled unavailability shifts of the service (e.g. for maintenance reasons, or update of the databases).
For any scheduled unavailability shifts, you may consult: http://ec.europa.eu/taxation_customs/vies/help.html
Each time such an issue occurs, we suggest that you resubmit your request(s) after some time.
Please contact us if you have any further issues.
ITSM VIES/Web Technical Support Team