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Smartlook - er det lovligt?

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Fra Viborg
Tilmeldt 27. Jul 10
Indlæg ialt: 31
Skrevet kl. 10:05
Hvor mange stjerner giver du? :

Jeg faldt over www.smartlook.com som tilbyder muligheden for at "optage alt den besøgende laver på din hjemmeside".
Det er ret effektivt. Og scary. 

Jeg kan godt se det smarte i at man kan få et fuldstændigt indblik i brugeradfærd, og med baggrund deri kan justere det som ser ud til ikke at fungere.

Men, det er alt der optages.., også hvad der udfyldes i formularer...

Og det går for tæt på synes jeg, og tænker om det overhovedet er lovligt i DK..?
Tilmeldt 6. Mar 17
Indlæg ialt: 1
Skrevet kl. 08:33
Hvor mange stjerner giver du? :
Gennemsnit 5.0 stjerner givet af 1 person

Hi Morten,

here is our answer to your question:

Is recording visitors using Smartlook legal?

 

Yes. Tracking behavior and movement of your visitors using Smartlook is completely legal, the same as using Google Analytics or other services for tracking visitors on your website. From a legal point of view it’s important if you are recording form inputs, visitors might fill in personal data into the forms. You can disable recording of form inputs in Smartlook settings to ensure you don’t record any personal data of your visitors.

 

It’s legal to record form inputs and collect personal data of your visitors using Smartlook, but some countries may require you to inform your visitors about this. If you are based in the European Union, we recommend to add the following statement to your terms & conditions or privacy policy: “Your personal data might be collected and saved by us or 3rd parties, such as Smartsupp.com, s.r.o., VAT ID CZ03668681”.

 

Personal data protection laws may vary across the world. European Union, where Smartlook is based, is generally strict on personal data protection. Some countries might not require you to inform visitors or include by name the 3rd parties that collect personal data of your visitors. We recommend to talk to a lawyer to get detailed information about your legal obligations regarding personal data collection.

 

If you need anything more, please feel free to contact us directly.

Your Smartlook team
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