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Svar: CRM/ERP program for Magento

Phillip Dyhr Hobbs — Thu, 16 Sep 2010 05:58:55 GMT

Fantastik info Rasmus!

This is just what I have been needing to hear :-)

Wonderful. Thankyou so much.

Svar: CRM/ERP program for Magento

Rasmus Lindgren — Thu, 16 Sep 2010 04:44:55 GMT

Highrise is (as all 37signals products) very basic. We're currently using the free version and is mainly using it for registration of leads.

This means that we do not forward all mails to highrise, but only the first mail we receive from a client. After that the mails are just kept in gmail (it is much easier to search, but you cannot share the info as easily).

Sometimes we also use the tasks in highrise if we need to follow up on something.

Highrise is little more than a big address book with tasks that enables you to follow up on your leads in a slick interface (but than again, we're currently not paying for it).

Once the leads have turned into a customer, we move on to zendesk. Everything related to our projects is tracked through zendesk. It's a fantastic tool, but somewhat pricy because you need to pay per "operator". This means that my production team only have one account they use to access it, instead of one account each. Not optimal.

Svar: CRM/ERP program for Magento

Phillip Dyhr Hobbs — Thu, 16 Sep 2010 04:06:43 GMT

Ok great,

How long have you used it and how do you find it?

what are the disadvantages?

Svar: CRM/ERP program for Magento

Rasmus Lindgren — Thu, 16 Sep 2010 02:52:19 GMT

Phillip:
I am now testing a combo of zendesk,economic, and highrise

We're using that combo (and google apps)

Svar: CRM/ERP program for Magento

Phillip Dyhr Hobbs — Wed, 15 Sep 2010 16:24:19 GMT

Thankyou Rasmus.

I am now testing a combo of zendesk,economic, and highrise

Svar: CRM/ERP program for Magento

Rasmus Lindgren — Wed, 15 Sep 2010 15:26:29 GMT

Phillip:
I have been looking at Mamut, http://www.zendesk.com/, and the two add ons for magento(This and This)

Zendesk is very nice, but hardly a crm system. It is more a support/help desk system. Zendesk is used by many of the big boys including Twitter and the company actually originated in Denmark (although they're moved to the US now).

Svar: CRM/ERP program for Magento

Phillip Dyhr Hobbs — Mon, 13 Sep 2010 07:44:19 GMT

Thankyou Nils,

I am looking into sugar now.It looks interesting.

What I meant above was:

Do people EFFECTIVLY us GMAIL as a CRM?

Thankkyou kindly

Svar: CRM/ERP program for Magento

Nils — Mon, 13 Sep 2010 07:30:31 GMT

Phillip:
Does anybody use GMAIL EFFECTIVELY?

Yes, Indeed!

Phillip:
What do you use in your webshop for a CRM system?

http://www.magentocommerce.com/magento-connect/thylaksoft+llc/extension/3901/sync_with_sugar_crm

Svar: CRM/ERP program for Magento

Phillip Dyhr Hobbs — Mon, 13 Sep 2010 06:42:50 GMT

Bump :-)

What do you use in your webshop for a CRM system?

Does anybody use GMAIL EFFECTIVELY?

Svar: CRM/ERP program for Magento

Phillip Dyhr Hobbs — Sat, 11 Sep 2010 21:08:22 GMT

Hi again Henrik,

Well the thing is, I use mailchimp for auto responders and newsletter etc. so what I think I really need is just a system for customer support.

My main concern is that if i use the standard order/support area or gmail. then I might run the risk of losing/missing/forgeting orders/customers.

Svar: CRM/ERP program for Magento

Henrik FJ — Sat, 11 Sep 2010 19:13:42 GMT

Hej Phillip,

Jeg har stadig en smule svært ved at gennemskue hvad det er du ønsker. CRM dækker over et meget bredt område - og med mange forskellige systemer :-)

Vores formål med Zendesk er at gøre det lettere at holde styr på løse opgaver og support - og sørge for en væsentlig hurtigere svartid.

Svar: CRM/ERP program for Magento

Phillip Dyhr Hobbs — Sat, 11 Sep 2010 18:47:21 GMT

Hi Henrik,

I really dont know exactly what I need but I don't want it too simple.

What would you say are good points about zendesk?(what do YOU like about it)

Thankyou kindly for your reply I really appreciate it.

Maybe someothers wouæld like to share what they use?

BR Phillip Hobbs

Svar: CRM/ERP program for Magento

Henrik FJ — Sat, 11 Sep 2010 17:04:53 GMT

Hej Phillip,

Første skridt er at finde ud af hvad dit behov er til et CRM system.
Er det salgstracking, kontaktpersoner, support eller noget 3. du ønsker at styre?

Vi bruger dagligt zendesk til vores support, og det har gjort en stor forskel for os, og vores kunder (som typisk hører fra os indenfor 30min). Men det er et system der er mere fokuseret på opgaver, og direkte support.

Har ingen erfaringer med Mammut som CRM.

Vh
Henrik

CRM/ERP program for Magento

Phillip Dyhr Hobbs — Sat, 11 Sep 2010 16:59:42 GMT

Does anyone know of a good (Affordable CRM addone/program that I can use together with my Magento webshop?

I have been looking at Mamut, http://www.zendesk.com/, and the two add ons for magento(This and This)

What is Your experience with CRM systems?

What do YOU use?

Why do you like it/ use it?

What features are inportant and what is nice to have?

I hope you are having a nice wekend and it was to meet many of you here at Ivækst2010.

Mvh Phillip Hobbs